Marshals · Earth / Grounding
The Tuner
“I find what is slowing a system down and improve it.”
What Tuners do
Tuners improve the quality, efficiency and reliability of work that is already happening.
When Tuners add value
- Finding problems in a process, service or customer experience.
- Improving quality and reducing unnecessary work.
- Making an existing system run more smoothly.
What to watch for
Tuners can focus on improving the current system when the organisation needs a different approach. Not every problem can be fixed by refining what already exists.
Try this in your own situation
A familiar routine takes more effort than it needs to. You watch where people get stuck and make a small change that helps it work better.
A question to reflect on
Which small improvement has made a noticeable difference to your day?
Something to try
Ask someone about a difficulty in a routine you share. Try one change and check whether it helps.
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