Terms of service.

Who you are buying from

These terms are between you and Pioneership Ltd, a private limited company registered in Scotland under company number SC759961. Our registered office is 31 Silverknowes Grove, Edinburgh, Scotland, EH4 5LZ. Contact support@pioneership.co.

The service

The Full Profile is a one-person digital product containing a 40-question assessment, calculated contribution profile, personal report and one included retest. The retest opens two weeks after the first result and remains available to start. It provides reflective business guidance. It is not a clinical, medical, psychometric or diagnostic instrument and must not be used for hiring, selection or employment decisions.

Pioneer Coach, the digital book and the Survival Guide are currently preview or coming-soon products. Their preview content, availability, features and launch pricing may change before release. Existing Coach subscribers can continue to manage or cancel billing from their account while Coach operations remain inactive.

Purchases and delivery

Prices and applicable taxes are displayed before payment. Stripe processes the payment and provides the payment confirmation. A Full Profile purchase creates one assessment bundle for the purchaser. Access is normally available after Stripe confirms payment. Keep the receipt and secure access email.

Access and statutory rights

Your statutory remedies remain available when digital content or a service is faulty, misdescribed or not supplied with reasonable care and skill. Each Full Profile also includes one free retest, which opens two weeks after your first assessment and remains available. See the purchase and access policy.

Accounts and acceptable use

You must be 18 or over to purchase or create an account. Keep access links and account credentials secure. One purchase covers one person. You must not scrape, resell, interfere with the service, or attempt to extract question banks, report logic or prompt systems. We may restrict access where reasonably necessary to protect users, intellectual property or service security.

Your content and our intellectual property

You retain rights in information you provide. We process it to deliver and operate the service as explained in the privacy policy. Pioneership's frameworks, question banks, report presentation, book content, software and brand remain the intellectual property of Pioneership Ltd or its licensors.

Availability and liability

We use reasonable care to keep the service available and to correct faults. We may update or suspend features for security, maintenance or legal reasons. Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence. For business customers, our aggregate liability is limited to the amount paid for the affected service during the previous 12 months, to the extent permitted by law. Consumer statutory rights remain unaffected.

Governing law

Scottish law governs these terms. Consumers retain any mandatory protections and rights to bring a claim available under the law of the part of the UK where they live.