How can we help?
support@pioneership.co can help with your account, assessment or results.
Self-serve
- · Lost your result link? Resend it from settings
- · Billing, cancel, or card change: the billing portal
- · Retest: Your included retest opens after 14 days and remains available in My Account.
Questions about your Profile
Where do I find my report?
Sign in to My Account using the email on your purchase. Your completed reports are saved there. If a purchase is missing, email support with your purchase email and order date.
Can I finish the assessment later?
Your progress is saved as you answer. Return to the assessment with the same account and choose Resume assessment.
When can I use my included retest?
It opens 14 days after your first result and remains available until you use it. Start it from My Account. Your original report stays saved.
What if part of my result feels unfamiliar?
Read it alongside examples from your own experience. Notice what fits and what you would like to explore further. If an explanation seems unclear or incorrect, contact support so we can look into it.
Where can I check the price or purchase terms?
The pricing page explains what your Full Profile includes. The Purchase and Access Policy explains access and cancellation questions. You can review the final total in Stripe before paying.
Share feedback
You can also share feedback through our short Pioneership survey. Tell us what felt relevant, what you found useful, and what would make Pioneership more valuable.
Take the feedback survey