Purchase and access policy.

Your statutory rights

This policy works alongside rights provided by UK consumer law. Digital content and services must be as described, fit for purpose and supplied with reasonable care and skill. Statutory remedies remain available where the law provides them.

Access and statutory rights

At checkout, you can ask us to provide the Full Profile immediately. That request alone does not remove a statutory cancellation right. Any loss of the right to cancel digital content requires the express consent, acknowledgement and confirmation required by applicable law. We do not offer discretionary refunds beyond your legal entitlements. Rights relating to faulty or misdescribed content and protections for children remain available.

Requesting cancellation

If you have a statutory cancellation right, tell us clearly that you want to cancel. For UK online digital-content purchases, the usual cancellation period is 14 days after the contract is made, subject to the legal rules on loss or extension of that right. Email support@pioneership.co or write to our registered office. Include enough information to identify the purchase. You can use the wording below, but using it is optional.

To Pioneership Ltd, 31 Silverknowes Grove, Edinburgh, Scotland, EH4 5LZ, support@pioneership.co: I give notice that I cancel my contract for [product or service]. Ordered on: [date]. Name: [name]. Address: [address]. Date: [date]. Signature: [only required if submitting on paper].

Where a refund is legally due following cancellation, we will make it within the applicable statutory deadline, normally within 14 days of receiving notice, using the original payment method unless you expressly agree otherwise. We will not charge a refund fee.

Payment problems

If you see an unrecognised, duplicate or incorrect charge, email support@pioneership.co from the purchase address with your name, purchase email and order date. We will investigate the payment and explain the next step. If you cannot access the purchase email, contact us with the information you have. We may need to verify your identity or authority to act. A parent or guardian can report an unauthorised purchase; contacting us does not by itself give access to the participant's assessment data.

Included retest

Each Full Profile includes one retest. It opens 14 days after your first result and remains available to start from My Account. Your original report stays saved.

Existing subscriptions

Existing Coach subscribers can cancel future renewal through My Account. Access and billing follow the subscription status shown in Stripe. Email support if the billing portal is unavailable.

Trader details

Pioneership Ltd · Company number SC759961 · Registered in Scotland · Registered office: 31 Silverknowes Grove, Edinburgh, Scotland, EH4 5LZ.