Purchase and access policy.
Last updated: 7 September 2026
Your statutory rights
This policy works alongside rights provided by UK consumer law. Digital content and services must be as described, fit for purpose and supplied with reasonable care and skill. Statutory remedies remain available where the law provides them.
Access and statutory rights
At checkout, you can ask us to provide the Full Profile immediately. We do not offer discretionary refunds. This does not limit any right or remedy that cannot lawfully be excluded.
Payment problems
If you see an unrecognised, duplicate or incorrect charge, email support@pioneership.co from the purchase address with your name, purchase email and order date. We will investigate the payment and explain the next step.
Included retest
Each Full Profile includes one retest. It opens 14 days after your first result and remains available to start from My Account. Your original report stays saved.
Existing subscriptions
Existing Coach subscribers can cancel future renewal through My Account. Access and billing follow the subscription status shown in Stripe. Email support if the billing portal is unavailable.
Trader details
Pioneership Ltd · Company number SC759961 · Registered in Scotland · Registered office: 31 Silverknowes Grove, Edinburgh, Scotland, EH4 5LZ.